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Other Resources
Industry Web Links:
We have the information and contacts you need. If you have any questions about Support Center Environments Best Practices, Software Solutions, Hiring, Training, or Standards, contact any of our chapter's Officers. We will be happy to forward the contact information you need. If you would you like to refer a web site, email to communications@nwsupportprofessionals.org
| Implementing 360-Degree Performance Evaluations: Tool created with Excel provided by member available to download. ACCE Conference Session materials by Kristi Reagan: 360_Degree_review_Master.xls |
| Disaster Recovery resources: www.drj.com + www.disaster-recovery-plan.com + www.rothstein.com |
| Government Contact Center Community of Practice www.fedhelpdesk.osf.noaa.gov |
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Events and Resources http://www.crmxchange.com |
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Technical Writing Courses http://www.writingtrainers.com/#corps |
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Queue Tips Newsletter from ICMI http://www.incoming.com/queuetips/index.html |
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Benchmarking Portal http://www.benchmarkportal.com/ |
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American Management Association http://www.amanet.org/index.htm |
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A mish-mash of interesting techie info http://www.troubleshooters.com |
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A PDX non-profit that recycles used hardware technology and provides computers, education and internet access in exchange for a few hours of community service http://www.freegeek.org |
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Real Market Today (get daily emails of industry news): http://www.realmarket.com |
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Customer Support Magazine: http://industryclick.com/magazine.asp?siteid=2&magazineid=52 |
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Gartner – thought leadership and more: http://www.gartner.com |
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Supportgate.com (SSPA): http://supportgate.com |
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Salary comparison by region: http://www.salary.com |
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Cool toys and gifts (for your team): www.archiemcphee.com |
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Ivy Online (sign up to receive newsletter) http://www.hthts.com |
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Email Etiquette http://www.iwillfollow.com/email.htm |
Everything Email http://www.everythingemail.net |
Life on the Internet http://www.screen.com/start/guide/email.htm |
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Incentives Publications http://www.incentivesmag.com |
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Tech Republic http://www.techrepublic.com |
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KM World http://www.kmworld.com/ |
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Your suggestion goes here! |