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May 8th, 2008
Presentations: 1) Learn 8 Ways to Recession Proof Your Contact Center Oregon Convention Center
Vendor Fair: “Latest Contact Center/Help Desk Tools & Technologies”
2) Workforce Optimization and the Next Generation Contact Center
3) The Intelligent Help desk and Contact Center through Customer Feedback Management
Vendor Sponsors:
Location:
777 NE Martin Luth King, Jr. Bv.
Portland OR 97232
Time:
1-5pm (Happy Hour 5-6pm)
Event Fee:
FREE for Members and Non-Members
Register:
See Form Below
Event Description
NWSP and SOCAP have teamed up to bring together the top vendors, suppliers and subject matter experts that offer the latest tools and technologies designed for the Contact Center/Help Desk space. From 1-5pm at the Oregon Convention Center, attendees will be able to learn about the latest strategies and technologies others are employing to transform your Contact Center or Help Desk. Choose from formal speaker presentations and visit with vendors one on one.
Presentations
Learn 8 Ways to Recession Proof Your Contact Center
RightNow will share economical strategies you can implement to build a knowledge foundation for both customers and your frontline employees that can support a multi-channel/department customer service environment.
Workforce Optimization and the Next Generation Contact Center
Verint Systems will be sharing how Workforce Optimization has evolved into a critical business process that enables you to balance service quality, efficiency, and effectiveness. Learn how to optimize your people, process, and technology to achieve business objectives that include quality assurance, forecasting, scheduling, reporting and training.
The Intelligent Help Desk and Contact Center through Customer Feedback Management
Interactive Intelligence will be sharing the latest techniques and strategies for how to build a more intelligence contact center/help desk that helps you improve and support your enterprise initiatives targeting the constant improvement of your customer experience.
Who Should Attend:
This is the event for sales, service, marketing and IT management to view the latest technologies and processes to optimize your customer-focused agents. Consultants, Analysts, Buyers and Decision Makers involved with small, medium, and large help desk, call center and customer advocacy groups are encouraged to attend.
Directions to Oregon Convention Center: Click Here to Download Directions
Getting to OCC is easy. Centrally located in the Portland Rose Quarter/Lloyed District, this venue offers numerous transportation options with MAX light rail and convenient onsite parking.
Register Now:
Click Here to registerPre-register to be included in a drawing for prizes and giveaways that will occur throughout the event. Onsite registration is also available.
We need your help to get the word out as all are invited. Please pass this invitation along. Our goal is over 100 help desk, call center and consumer advocacy management attendees so bring your friends and co-workers! This is a high value event where you do not pay anything to attend the NWSP/SOCAP Vendor Fair in a more intimate setting without travelling out of state.
We can't wait to see you there!Lorraine Thomson, NWSP President
Lori Fraser, NWSP VP of Operations
Marie Shubin, SOCAP President
Karen Vaughn, SOCAP Reg'l Board President
| 1) | Please complete the following Registration Form for all Events |
| 2) | NEW: Note which event you are registering for in comment section |
| 3) | NWSP & SOCAP May Event is FREE |